Refund policy

At Ayra India, we take great care to ensure that every order is packed securely and reaches you in perfect condition. If there is an issue with your order, we're here to help.

1. Return & Exchange Eligibility

We accept returns or exchanges within 7 days of delivery only in the following situations:

  • The product received is damaged or broken during transit.
  • The wrong product has been delivered.

Unfortunately, we cannot accept returns or exchanges for change of mind, personal preference, fragrance preference, or any other reason unrelated to the above.

2. Unboxing Video Requirement

To help us verify any damage or discrepancy and process your request quickly, we strongly recommend recording a continuous, unedited video while opening your package.

The video should clearly show:

  • The unopened package
  • The package being opened
  • The product and its condition
  • Any visible damage or discrepancy

For damaged or incorrect orders, an unboxing video may be required to process the claim.

3. How to Request a Return or Exchange

If you receive a damaged, broken, or incorrect product:

Step 1: Contact us within 7 days of delivery at support@ayraindia.com.

Step 2: Include:

  • Order number
  • Customer name
  • Contact number
  • Clear photographs/videos of the product
  • Unboxing video, where applicable
  • A brief description of the issue

Step 3: Our support team will review your request and confirm whether it qualifies for a return or exchange.

Step 4: If approved, we will provide the necessary return instructions and arrange the return/pickup where applicable.

Please do not send any product back without receiving confirmation from our support team.

4. Return & Pickup

Once your return request is approved:

  • Securely repack the product in its original packaging, wherever possible.
  • Follow the return instructions provided by our support team.
  • If a pickup is arranged, hand over the securely packed parcel to the pickup agent.

5. Refunds

Once the returned product reaches us, it will be inspected.

If the return is approved, the refund will be processed within 5–7 business days after the returned product has been received and verified.

The refund will generally be issued to the original payment method, subject to the payment gateway/bank's processing timelines.

6. Exchanges

If you choose an exchange and the request is approved, the replacement product will be dispatched within 3–5 business days after the returned product has been received and verified.

Replacement availability will be subject to stock availability.

7. Important Notes

  • Returns are not accepted for change of mind or personal/fragrance preference.
  • Products that have been used, damaged after delivery, or mishandled by the customer may not qualify for a return or exchange.
  • Please retain the original packaging until you have confirmed that your order has arrived safely.
  • Refunds and exchanges are subject to verification and approval by Ayra India.

8. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Email: support@ayraindia.com