Refund policy
At Ayra India, we strive to deliver high-quality products to our customers. However, in the rare case of a discrepancy, we have a 7-day return policy to ensure a seamless experience.
Return Eligibility:
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Applicable Reasons for Return:
- If the product delivered is incorrect.
- If the product is received in a damaged or broken condition during transit.
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Non-Applicable Reasons for Return:
- Returns are not accepted for any reason other than the above (e.g., change of mind or personal preference).
Steps to Request a Return:
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Take a Video While Unboxing:
Record a clear video while opening the package, showing the condition of the product and any visible issues. -
Share the Video:
Email the video to support@ayraindia.com along with your order details (order number, name, and contact information). -
Wait for Confirmation:
Our support team will review your request and respond via email with further instructions. -
Repack and Label:
Once your return is approved, we will email you a packing label.- Repack the product securely.
- Print and paste the packing label on the package.
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Hand Over the Parcel:
When the pickup agent arrives, hand over the package.
Refund/Exchange Process:
- Once we receive and inspect the returned product, we will process your refund or dispatch the exchange product as per your request.
- Refund Timeline: Refunds will be processed within 5-7 business days after the return is received and verified.
- Exchange Timeline: The exchange product will be dispatched within 3-5 business days after verification of the returned item.
Contact Information:
For any queries, feel free to reach out to us at support@ayraindia.com.
Return Address:
305-306, Tower-5, Rustomjee Ozone,
Goregaon West, Mumbai - 400104
Thank you for choosing Ayra India!
